Frequently Asked Questions

When I'm checking out, the site becomes slow or unresponsive when it comes time to enter my credit card information. What gives?

The payment window (where credit card information is entered), for PCI compliance and additional security reasons, is maintained by our credit card processing service, X-Charge, and hosted through X-Charge's servers. As such, opening and processing through the payment window is subject to traffic and bandwidth limitations of their servers, and is beyond the control of Fireworks Gallery. In many situations, attempting to complete an order at a later time will alleviate these problems. We apologize for any inconvenience this may cause, and are assured that steps are being taken to mitigate and eliminate these situations.

My credit card information just vanished while I was checking out. Where did it go?

On our checkout page, any mouse click detected outside of the payment window (where credit card information is entered) will cause the payment window to be removed, necessitating the re-entry of sensitive credit card information. In addition, checkout must be completed within a certain timeframe after entering the checkout page, or your shopping session will be terminated and your session shopping history (including shopping cart contents) will be erased. While sometimes inconvenient, both behaviors are security features and are intended to reduce the incidence of credit card fraud.

Where did all the stuff in my shopping cart disappear to?

Server sessions expire after 20 minutes of inactivity, after which point your cart will be emptied and any incomplete transactions will be cleared. Clicking any links within the site before the 20 minutes expire is sufficient to reset the countdown.

In addition, if you clear your cookies for the fireworksgallery.net domain, or restart your web browser, your session will be reset, and any items in your cart will be removed.

Can I use my Fireworks Gift Card on the website?

Fireworks Gift Cards

Web enabled Fireworks gift card with black text on white back.

New

Older Fireworks gift cards with white and red text on a black back can not be used online.

Old

The short answer is: It depends.

Newer Fireworks gift cards can be used with the Fireworks web store, as well as for phone orders and in-person purchases. Newer gift cards are easily identified by their backs, which feature black text on a white background.

Older gift cards can not be used with the Fireworks web store, and may also be readily identified by their backs, which features white with red text on a black background, along with the designation, ✓ Powered by Abanco in the lower right hand corner. If you wish to use one of these legacy gift card to place an order, you must call 1-855-805-3036 to place your order by phone, or visit one of our Seattle-area locations. We apologize for any inconvenience this may cause.

My gift card is the new, web-enabled kind. Why won't it work?

In some cases, gift cards may go out with out being properly encoded; it is also possible that your card may have no balance remaining. If your gift card is of the newer type indicated above, and yet is not being accepted for payment, you must to call 1-800-505-8882 between 8:00 a.m. and 5:00 p.m. PT in order to verify the correct balance on your gift card. If you so choose, you may also place your order by phone at that time.

Can I use more than one gift card at a time?

Our system is capable of handling multiple gift cards, should a single gift card be insufficient to cover an entire order. The full value of each subsequently entered gift card will be credited against your order total. Any residual gift card balance that might remain after your order balance is zero will remain on the last gift card entered. If the combined balance of your gift cards is less than your order total, you will need a credit card to make up the remainder.

Can I split my order between two or more credit cards?

Unfortunately, at present, you may only use credit card per order, or any number of gift card plus one credit card when the combined balance on the gift cards is insufficient to cover the full cost of the order.

I need my order shipped rush delivery. Can I do that?

Most orders ship on the first business day following the order; however, orders may require up to 3 business days to process before shipping. For this reason, Fireworks does not presently offer rush delivery through our web store.

If you require rush delivery, please place your order via phone at 1-855-805-3036 and indicate you would like rush delivery. A customer service representative will be able advise you on the availability of your merchandise for accelerated delivery.

I live outside your delivery area. Is there really no way you can ship an order to me?

Due to the vagaries of international shipping methods, import/export restrictions, and customs, the Fireworks web store is at present unable to handle international shipping. However, in many cases, arrangements can be made to ship to addresses outside our usual delivery area. If you would like to inquire regarding having an order sent outside our regular delivery area, please call +1-206-805-3035.

Can I ship an order to more than one address?

At present, a single order can ship only to a single address (which does not necessarily have to be the same as the billing address). If you wish to ship items to more than one address, you will need to complete a separate order for each recipient.

In your stores I find products that I absolutely love! However, I don't see them on your website. Are they still available?

We are adding more products to our web site on a regular basis. So it is possible that the product you can't find one day will be there the next. If there's a particular product you've seen in our store and think we should offer online, feel free to drop us a line at fireworks@fireworksgallery.net or call toll-free 1-855-805-3036. We'd be happy to have your input.

Many of our products are produced by the artists in small quantities and/or limited runs. Furthermore, the nature of our resale agreement with some artists precludes us from displaying images of their products and/or offering their products for sale online. What this means is that, unfortunately, some of the products available in our stores will never be available online. We will, however, be happy to attempt to accommodate your orders over the phone (toll free, 1-855-805-3036).

Can I customize an item with a different color, pattern, fabric, quote, or other feature?

Many of our artists are more than happy to customize their existing designs on an individual basis, creating for you an item which is not only unusual but uniquely you.

To inquire whether an item may be customized, please call toll free 1-855-805-3036. Please be certain to be as specific as possible when describing the item you wish to purchase. If you know the name, artist, or style number of an item which is very similar to that which you would like, please include this information.

Submission of a special order inquiry represents an inquiry only, and places you under no obligation whatsoever. However, once a customized special order is placed, it is non-returnable.

Special orders of regularly stocked items which are unavailable through our web store are governed by our usual return policies.

I'm an artist and I think my work would be an excellent match for your stores. What is your process for reviewing new artists?

Fireworks is always on the lookout for new and upcoming artists to represent in our galleries. The review process is complicated, but in general, Fireworks looks for practical objects with a playful edge, highlighting in particular the works of artists living and working in the Northwest. States gallery owner and Chief Firecracker Michele Manasee, The medium is not as important as its ability to be functional and entertaining.

Artists interested in having their work represented by Fireworks are invited to submit samples for consideration. Due to the volume of material Fireworks receives, we ask you follow our guidelines for artist submissions.

Do you have any stores outside Washington?

No. At present, Fireworks has no brick-and-mortar stores outside of the greater Seattle area. However, we are always happy to hear from customers in person at any of our greater Seattle area locations, or via email at fireworks@fireworksgallery.net or phone at (toll-free) 1-855-805-3036.

So, you don't sell any actual fireworks?

On occasion, we do offer sparklers.