Returns
We are proud of the products we offer and want you to be completely satisfied with your purchases. If your purchase does not meet your expectations, you may return the item within 30 days of the initial purchase, with a copy of the receipt, in person to any of our five Seattle area locations or you may return the item via UPS or the US Postal Service to:
Returns
Fireworks Gallery
3307 Utah Avenue S
Seattle, WA 98134
We offer a refund less any shipping costs as long as the item is returned in good condition. A credit will be issued to the credit card account that the item was purchased. If you paid with a credit card, please include a phone number where you can be reached so that we may obtain your credit card information. If cash was used as payment, a check will be sent to you.
Defective Items
If you receive a defective item, please return it within 30 days from the purchase date with a copy of the receipt to one of our five stores or to the address listed above. We will gladly replace the item or if that is not possible, we will credit you the full amount including shipping costs.
Incorrect Items
If you have a received an incorrect item, please call us at (206) 682-8707 or 1 (800) 505-8882.
Items Damaged During Shipping
In the event of actual damage or breakage, please keep all items, packing materials, and box and call us at (206) 682-8707 or 1 (800) 505-8882 to make return and replacement arrangements.
Special Orders
Special Orders (items not regularly stocked and/or customized items) may not be returned or exchanged. Special Orders for items regularly stocked but not available on our web store may be returned according to our regular return policy
Loft Items and As-Is Merchandise
The Loft at Pioneer Square offers, at discounted prices, items that are shopworn or slightly damaged but still in usable condition, as well as items discontinued by the artist and items no longer stocked by Fireworks. These items are sold as-is, and may not be returned or exchanged.